Terms and Conditions
Welcome to our website.
The website www.sarafissport.gr is the online store selling products via the internet of the company with the
name "GEORGIADOU ALEXANDRA sports goods trade" and the distinctive title "SARAFIS SPORT-DESIGN" (hereinafter the online store
or business or company), which is headquartered in Veria, at 43 El Venizelou Street, P.C. 59132, with VAT number 048142390 Tax Office of Veria,
tel. 0030 2331024582
and GEMI number 20993326000
In case you do not agree to abide by and be bound by these terms and conditions, you must not use this website
General terms:
sarafissport.gr reserves the right to renew or unilaterally modify, according to its needs and business ethics, the
present terms and conditions of transactions made through its online store and through it also undertakes
the obligation to inform about modifications and changes. Any changes to the terms do not concern orders that have already
been placed by users.
It undertakes that the information it provides on its website is valid and complete, in relation to the essential characteristics of its products
and the accuracy of the services provided by its e-shop, without prejudice to any technical or typographical errors that may have arisen
unintentionally or escaped its attention or due to possible technical operating problems or reasons of force majeure.
Copyright.
The content of the website, e.g. photographs, designs, the layout of sarafissport.gr, e-mail info@sarafissport,gr, trademarks-logos, texts, programs,
files of all kinds, etc., constitute its intellectual property and are protected by the corresponding Greek and international legislation.
As well as the corresponding intellectual property rights of third parties such as: partners, suppliers, etc. Your navigation and the use of the
content must be in accordance with the acceptance of intellectual property laws.
Data and transaction security
The company takes all necessary measures (data encryption, etc.) to seamlessly secure personal data
and transactions of registered or non-registered users, in a way that their privacy and personal data are protected
when using our online store and its services. Users' personal data is used in accordance with
Greek legislation and European regulations and can be processed or deleted at their discretion.
Product availability:
The company cannot provide a guarantee of permanent and full availability of products. Despite all its efforts, there is
a possibility that some of the products displayed on the website may not be available. However, it guarantees that you will be informed as
soon as possible about the unavailability. If you have paid for an unavailable product, the refund is immediate.
Product prices are in euros, include VAT and may change without notice at any time, without
adjusting orders placed. The prices of products displayed online may differ from the prices in the
physical store. Our company always tries to display the products and their colors in the best and most accurate way.
Order-purchase process
The user/customer has the option of choosing 2 ways to process an online order and declare his/her personal data:
1. As a visitor: in this case the data will be used to process the order and will be automatically deleted after a period of one month.
2. As a registered user of the online store: In this case the customer-user has created a user account in the online store and his/her personal
data will be kept in the company's files until he/she requests their deletion.
Type of Personal Data
- full name
- the shipping address for the products
- the billing address of the order (if different from the shipping address)
- the billing information (if payment by invoice has been selected)
- a contact telephone number
- the customer's email address.
Payment methods
"sarafissport" accepts the following payment methods for online orders:
Cash on delivery, the cost of which is 1.5e (up to 45.00e)
Payment via bank deposit.
Not activated: Payment by credit card or payment with Pay Pal
If sarafissport.gr deems that the user's information is not true (e.g.: wrong phone number-address, invalid email, etc.) it may not execute
the order or demand its advance payment
Return - Change of Products - Withdrawal
The customer is entitled to return or change part or all of his order within 14 (calendar) days from
the date of receipt. In the case of a return, you can request a change or refund within 14 days.
The dates of shipment and receipt are those indicated on the corresponding courier receipts
For product returns, you will be charged the amount of 2.5 euros.
Fill out the "Exchange / Return of Products" form that is inside the product packaging and declare the
returned product(s). If you wish, declare the product(s) you want.
Returns are accepted as long as the product is in excellent condition, complete, without damage, without having removed
its special markings, tags, etc., with the factory packaging, as you received it.
The package should be packaged so that no damage is caused to the product or packaging during transport.
Exchanges or returns with damaged original packaging due to customer negligence or adhesive tape on the box or notes
with a marker pen, will not be accepted
It must also be accompanied by all the documents with which the product was delivered (Retail Receipt, Invoice).
As long as the above conditions are met, you are free to send it to us for replacement. Otherwise
we reserve the right not to accept the return.
For hygiene reasons, underwear, swimwear, socks are not returned.
You can call us before shipping to inform you about the process.
Shipping. Return costs. Refunds
Products are returned by you exclusively with ELTA courier. In case of choosing a different courier, the shipping cost is borne
by the sender. From our side we do not accept exchanges-returns with another courier and we charge it.
If the product we delivered to you is defective or concerns an error of sarafissport.gr in addition to an exchange, you can request
a refund of the money you have paid including shipping and cash on delivery costs.
In the event that there is no fault on the part of sarafissport.gr and the customer wishes to return their order, the amount of money
that is refunded relates to the value of the goods and not to possible transport, cash on delivery or bank charges
and the return costs are deducted from the refunded amount, which are 1€ for returning the order from you
to us, 2.5€ for sending the order from us to you and 1.5€ for any cash on delivery, amounting to 5€.
When sending your new products after the change, you will be charged 2.5€ for shipping, regardless of the difference that will arise
from the changes.
If you wish to return money, please note on the Return Form: a) your bank and account number (IBAN) b) the name
of the beneficiary c) your order number. Refunds are processed to your account within 15 calendar
days from the day the package is received at our store. In case of electronic payments, the amount is returned to your card
according to the aforementioned procedure.